Service
The services Lishunyuan provides for customers include pre-sales services, on-site check, equipment training, customer profiles, and spare inventory.
We provide a comprehensive service by analyzing our customers’ needs with a professional perspective and selecting the best products to cater to their requirements. Moreover, if financing is required, we assist our customers by connecting them with banks and financing institutions to support their business. Throughout the sales process, we provide real-time updates on machine progress and detailed testing reports, ensuring our services are felt by our customers.
Our after-sales team is committed to providing you with a comprehensive measurement service that includes the proper layout of machinery, installation, and ongoing daily operations. Additionally, Lishunyuan offers 1-2 free maintenance services each year to ensure any issues with your machines are promptly addressed.
Before shipping, customers can send their operators to undergo training course at our plant. We have a team of electrical engineers who give lessons in relation to electrical components, and mechanical engineers who will explain the equipment operation principle. At the same time, we designate seasoned technicians to provide face-to-face training services regarding equipment operation, routine maintenance and common problems troubleshooting.
During the training, we conduct pre-sales quality inspections on the entire machine to guarantee its smooth operation. In addition to on-site training, we also offer 1-2 free maintenance services each year to promptly address any issues with your machines. We have a well-established after-sales service system that provides our overseas partners with comprehensive training and information.
Upon receiving your equipment, we will arrange for a technical engineer to perform installation and debugging, and provide free training services. Furthermore, we provide training services for bulk production to ensure that your team is fully equipped to operate the machinery efficiently.
Lishunyuan maintains detailed profiles of our customers, which allows us to keep track of how our rigid box equipment is being used. We make it a point to regularly check in with our customers to ensure that their machines are performing optimally and to offer specialized services such as software and hardware updates, and improvements to the machine’s functionality.
Lishunyuan places a strong emphasis on maintaining a comprehensive and efficient inventory of spare parts. We have a team of experienced and skilled after-sales service professionals, who are supported by a well-stocked warehouse of spare parts. Our goal is to address any customer requests promptly and effectively.
To ensure that our customers face no issues due to personnel changes or unfamiliarity with equipment parts, we label each component with a barcode. This labeling system allows for easy identification and streamlines the communication process between our team and our customers.
We would welcome the opportunity to be your supplier of rigid box equipment.